{"id":470,"date":"2023-12-15T17:51:35","date_gmt":"2023-12-15T17:51:35","guid":{"rendered":"https:\/\/topanindustrial.com.ar\/shop\/?page_id=470"},"modified":"2024-02-19T18:13:49","modified_gmt":"2024-02-19T18:13:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/topanindustrial.com.ar\/shop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row row-collapse row-full-width align-equal\"  id=\"row-396522069\">\n\n\n\t<div id=\"col-128487708\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<section class=\"section\" id=\"section_1873427165\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-center\" style=\"max-width:\" id=\"row-253374782\">\n\n\n\t<div id=\"col-1389292076\" class=\"col small-12 large-12\"  data-animate=\"bounceInUp\">\n\t\t\t\t<div class=\"col-inner text-center dark\"  >\n\t\t\t\n\t\t\t\n\n<h1><span style=\"font-size: 250%;\">Preguntas Frecuentes<\/span><\/h1>\n<p>Aqu\u00ed puedes tener una respuesta r\u00e1pida a tu consulta.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1389292076 > .col-inner {\n  padding: 100px 20px 50px 0px;\n}\n@media (min-width:550px) {\n  #col-1389292076 > .col-inner {\n    padding: 100px 0px 200px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1873427165 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 0px;\n  background-color: rgb(255,255,255);\n}\n#section_1873427165 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.12);\n}\n#section_1873427165 .section-bg.bg-loaded {\n  background-image: url(https:\/\/topanindustrial.com.ar\/shop\/wp-content\/uploads\/img-empresa.jpg);\n}\n#section_1873427165 .section-bg {\n  background-position: 40% 69%;\n}\n@media (min-width:550px) {\n  #section_1873427165 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n  #section_1873427165 .section-bg-overlay {\n    background-color: rgba(0, 0, 0, 0.21);\n  }\n}\n@media (min-width:850px) {\n  #section_1873427165 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n  #section_1873427165 .section-bg-overlay {\n    background-color: rgba(0, 0, 0, 0.36);\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-128487708 > .col-inner {\n  padding: 0px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-large\" style=\"max-width:1400px\" id=\"row-1243355735\">\n\n\n\t<div id=\"col-14022307\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse row-full-width\"  id=\"row-613687889\">\n\n\n\t<div id=\"col-945817258\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"font-size: 120%;\">Respuestas r\u00e1pidas<\/span><\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3495909375\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3495909375-label\" class=\"accordion-title plain\" href=\"#accordion-item-1._\u00bfcu\u00e1les_son_los_m\u00e9todos_de_pago?\" aria-expanded=\"false\" aria-controls=\"accordion-3495909375-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>1.\t\u00bfCu\u00e1les son los m\u00e9todos de pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3495909375-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3495909375-label\" >\n\t\t\t\n\n<p>Nuestros m\u00e9todos de pago son: efectivo, transferencia, tarjeta de cr\u00e9dito y\/o d\u00e9bito, mercado pago.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1042406939\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1042406939-label\" class=\"accordion-title plain\" href=\"#accordion-item-2._\u00bfcu\u00e1les_son_los_m\u00e9todos_de_env\u00edo_\/_retiro?\" aria-expanded=\"false\" aria-controls=\"accordion-1042406939-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>2.\t\u00bfCu\u00e1les son los m\u00e9todos de env\u00edo \/ retiro?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1042406939-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1042406939-label\" >\n\t\t\t\n\n<p>Env\u00edos: realizamos env\u00edos a todo el pa\u00eds.<br \/>Retiros: los pedidos pueden ser retirados en nuestro local ubicado en Av. Mariano Castex 723, Canning, Bs. As. Arg.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-70432336\" class=\"accordion-item\">\n\t\t<a id=\"accordion-70432336-label\" class=\"accordion-title plain\" href=\"#accordion-item-3._\u00bfc\u00f3mo_puedo_realizar_un_cambio?\" aria-expanded=\"false\" aria-controls=\"accordion-70432336-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>3.\t\u00bfC\u00f3mo puedo realizar un cambio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-70432336-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-70432336-label\" >\n\t\t\t\n\n<p>Para realizar un cambio, se debe presentar la factura de dicha compra y se realiza en el momento en nuestro local.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3481352970\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3481352970-label\" class=\"accordion-title plain\" href=\"#accordion-item-4._paso_a_paso_para_comprar_\/_cotizar\" aria-expanded=\"false\" aria-controls=\"accordion-3481352970-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>4.\tPaso a paso para comprar \/ cotizar<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3481352970-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3481352970-label\" >\n\t\t\t\n\n<p>A) Ingresar a la p\u00e1gina.<br \/>B) Seleccionar el \/ los productos que te interesen cotizar.<br \/>C) Una vez finalizado, ir al Carrito.<br \/>D) En el Carrito, vas a poder presionar el bot\u00f3n de Cotizar, donde va a figurar un n\u00famero de orden.<br \/>E) Una vez que la solicitud de cotizaci\u00f3n fue enviada con \u00e9xito, nos llegar\u00e1 un mail al sector de Ventas donde se pondr\u00e1n en contacto con vos para finalizar la compra.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-207407591\" class=\"accordion-item\">\n\t\t<a id=\"accordion-207407591-label\" class=\"accordion-title plain\" href=\"#accordion-item-5._necesito_factura_a.\" aria-expanded=\"false\" aria-controls=\"accordion-207407591-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>5.\tNecesito factura A.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-207407591-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-207407591-label\" >\n\t\t\t\n\n<p>Para realizar factura A, solicitamos los siguientes datos: CUIT y RAZ\u00d3N SOCIAL e IIBB.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3462395623\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3462395623-label\" class=\"accordion-title plain\" href=\"#accordion-item-6._\u00bfc\u00f3mo_se_el_n\u00famero_de_mi_pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-3462395623-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>6.\t\u00bfC\u00f3mo se el n\u00famero de mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3462395623-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3462395623-label\" >\n\t\t\t\n\n<p>Una vez finalizada la selecci\u00f3n de productos a cotizar, deber\u00e1s ir al carrito para presionar Cotizar, una vez que lo hagas la p\u00e1gina va a devolverte un n\u00famero de orden, ese ser\u00e1 el de tu pedido.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2228249608\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2228249608-label\" class=\"accordion-title plain\" href=\"#accordion-item-7._\u00bfd\u00f3nde_consulto_el_estado_de_mi_pedido?\" aria-expanded=\"false\" aria-controls=\"accordion-2228249608-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>7.\t\u00bfD\u00f3nde consulto el estado de mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2228249608-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2228249608-label\" >\n\t\t\t\n\n<p>Una vez que se finalice la operaci\u00f3n en la p\u00e1gina, un asesor de Ventas se pondr\u00e1 en contacto con vos e ir\u00e1 actualiz\u00e1ndote del estado de tu pedido.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3180683112\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3180683112-label\" class=\"accordion-title plain\" href=\"#accordion-item-8._\u00bflos_productos_tienen_garant\u00eda?\" aria-expanded=\"false\" aria-controls=\"accordion-3180683112-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>8.\t\u00bfLos productos tienen garant\u00eda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3180683112-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3180683112-label\" >\n\t\t\t\n\n<p>S\u00ed, nuestros productos cuentan garant\u00eda siempre y cuando sean por fallas de f\u00e1brica \/ t\u00e9cnicas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\t<div id=\"gap-534124140\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-534124140 {\n  padding-top: 20px;\n}\n@media (min-width:550px) {\n  #gap-534124140 {\n    padding-top: 20px;\n  }\n}\n@media (min-width:850px) {\n  #gap-534124140 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-613687889 > .col > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-14022307 > .col-inner {\n  padding: 50px 0px 0px 0px;\n  margin: -0 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-14022307 > .col-inner {\n    padding: 50px 20px 30px 20px;\n    margin: 0 0px 0px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-14022307 > .col-inner {\n    padding: 66px 50px 0px 50px;\n    margin: -130px 0px 0px 0px;\n  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